Support Center
Software & Drivers
Firmware Updates
• E Serial vX.X.X (Release Date: YYYY-MM-DD)
• F Serial vX.X.X (Release Date: YYYY-MM-DD)
• k Serial vX.X.X (Release Date: YYYY-MM-DD)
Drivers
• macOS Compatibility Patch
Tools & Utilities
• Touch Diagnostic & Calibration Tool
Documentation & Resources
3D Installation Videos (NEW!)
• Wall-Mount Installation: Interactive 3D guide for touch frames
• Embedded Panel Integration: Alignment and sensor placement tutorial
• Troubleshooting Mounting Issues: Visual solutions for common errors
Technical Documents
• User Manuals (PDF/Online)
• API Developer Guide
• Installation Specifications
• Compliance Certifications
Technical Support
Contact Our Team
• Email: [email protected]
• Phone: +86 400-816-7556 (Mon-Fri, 9:00 AM – 6:00 PM GMT+8)
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FAQ
Follow the [step-by-step calibration video] or use the auto-calibration tool.
Enable “Ambient Light Rejection Mode” and adjust IR sensor sensitivity.
Download the firmware package and upgrade via USB or local network.
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